At Camil Travels, your satisfaction is our priority. If for any reason you are not fully happy with your purchase, we are here to help.
1. Eligibility for Returns
-
Items can be returned within 7 days from the date of delivery.
-
To be eligible, the item must be unused, in its original packaging, and in the same condition as received.
-
Proof of purchase is required.
2. Non-Returnable Items
-
Products that are used, damaged due to customer handling, or not in their original condition cannot be returned.
-
Certain personal-use items may not be eligible for return due to hygiene reasons.
3. Return Process
-
To initiate a return, please contact our support team with your order details.
-
Once approved, the item must be handed over to our delivery partner for collection.
-
Customers are responsible for ensuring the package is securely packed for return.
4. Refunds
-
Since we only accept Cash on Delivery (COD), refunds will be provided in the form of cash reimbursement at the time of product pickup or adjustment during a replacement order, depending on the situation.
-
Once your returned item is inspected and approved, we will notify you of your refund status.
5. Exchanges
-
If you receive a defective or incorrect item, we will exchange it for the correct product at no additional cost.
-
Exchange requests must be raised within 7 days of delivery.
6. Contact Us
For any questions regarding returns or refunds, please reach out to our support team at [email protected].